About this site and Joker Casino
This is an independent informational site. Joker Casino is operated by iRubix N.V., registered in Curaçao (company number 154071). This site is not part of Joker Casino and has no direct relation to account management, gaming activities or transactions of the casino.
All information here is for informational purposes only. For privacy matters relating to your Joker Casino account, account details or gaming history, you should consult Joker Casino's own privacy policy, not this site's privacy policy.
Official contact channels of Joker Casino
Joker Casino offers support through the following channels. These are the only official ways to contact the casino regarding questions about your account, payments, bonuses or other casino matters.
- Email: [email protected]
- Live Chat: available via the Joker Casino website
- Languages: English, German, Swedish, Finnish, Norwegian, Spanish and Portuguese
Login and account access
Joker Casino offers web-based access via joker-casino.co.nl and mobile web view. Log in with your credentials that you set up during registration.
If you have forgotten your password, you can reset it from the login page by clicking 'Forgot password'. You will receive instructions via the email address linked to your account. Make sure you only use your own login details and never share your password with anyone else.
Complaints and disputes
If you have a complaint about Joker Casino, you can submit it first directly via email or live chat: [email protected]
If your complaint is not resolved to your satisfaction, you can file a complaint with the Gaming Authority of Curaçao, the regulator that licenses Joker Casino.
- Complaints can be filed with Gaming Curaçao at [email protected]
- Licence number: GLH-OCCHKTW0710242017
- The Gaming Authority of Curaçao monitors compliance and handles disputes
Responsible gambling and self-limits
Joker Casino offers tools to enable responsible gambling. You can set limits on your account and request self-exclusion.
For more information on self-exclusion policies, limits and local resources:
Verification and KYC enquiries
For cash withdrawals of €1.000 or more, identity verification is required. Documents can be uploaded in your account settings under 'Responsible gaming > Upload your ID' or via the contact form.
72 hours. You will receive an email once your documents have been reviewed. For questions about the verification process, you can contact Joker Casino via the official channels.
FAQ
This is an independent site – why would I contact them instead of going directly to Joker Casino?
This is an informational site, not the casino itself. For account or gaming issues, you should contact Joker Casino directly via [email protected] or live chat on their website. This site cannot resolve your account problems.
What are the official contact details of Joker Casino?
Email: [email protected]. Live chat is available on the Joker Casino website. The casino offers support in seven languages: English, German, Swedish, Finnish, Norwegian, Spanish and Portuguese. No telephone number is published.
How long does it take to receive a response from Joker Casino?
The casino aims to accept withdrawal requests within 48 hours; withdrawals are typically processed within 24 hours. Document verification can take up to 72 hours. For other enquiries, response time depends on the contact channel and complexity of your question.
Can I manage my account via this site?
No. This site provides information only. For account management, logging in, bonus redemptions or transactions, you should go to joker-casino.co.nl and contact Joker Casino directly.
What does the Gaming Authority of Curaçao do?
Joker Casino is licensed by the Gaming Authority of Curaçao under licence GLH-OCCHKTW0710242017. If a complaint is not resolved to your satisfaction, you can file it at [email protected].
