Age verification and identity check
Joker Casino requires all players to be at least 18 years old. During registration you must provide your date of birth. At your first withdrawal of €1.000 or more, or with substantial deposits, the casino carries out identity verification.
You must submit valid identity documents (passport, national ID card or driving licence) and address verification no older than six months (bank statement, utility bill or phone bill). This protects your account and ensures regulatory compliance.
- Documents must be in JPEG, PDF or PNG format, maximum 2 MB
- Sensitive information such as account balances may be obscured
- The verification process takes up to 72 hours, usually faster
- An account remains active until verification is complete
Set play limits
Joker Casino offers various limits to help you maintain control over your play. These tools are available in your account under Responsible Gaming.
You can set limits based on your own needs and preferences. Lower limits help you maintain better control over your play activity.
- Deposit limit: restricts the amount you can deposit in a given period
- Bet limit: restricts the amount you can wager in a given period
- Loss limit: restricts the amount you can lose in a given period
- Hourly time control (Reality Check): reminder pop-up every hour
- Sign in to your Joker Casino account
- Go to My Account > Responsible Gaming
- Select the limit you want to adjust (deposit limit, bet limit or loss limit)
- Enter your desired amount and period
- Confirm the change
Take a break and self-exclude
Joker Casino offers options to take a break from gambling or permanently exclude your account. You can manage these options yourself under Responsible Gaming > Access Control.
A time-out applies for a set period. With self-exclusion, you close your account permanently or for a period of your choice. Your account cannot be reopened until the chosen period has elapsed.
- Time-out (Break): temporary suspension of account access
- Self-exclusion: permanent or temporary closure of your account
- Self-exclusion requests are confirmed by email; your account remains active until you return the confirmation
- 48-hour waiting period for time-out requests to become active again
- Open your account Responsible Gaming settings
- Select Access Control
- Choose time-out (break) or self-exclusion
- Specify the period (for time-out and certain self-exclusions)
- Confirm your choice by email if requested
Resources for gambling problems
If you struggle with gambling, there are organisations that offer support. Joker Casino supports responsible gambling but cannot provide help for gambling addiction.
Different countries have local support services. Contact an organisation in your region for support and assistance.
- Find organisations for gambling addiction in your country via online resources
- Many support services are free and confidential
- Counselling and group support are often available
- Family and friends can help you find support
Contact Joker Casino support
Joker Casino offers support via live chat and email if you have questions about responsible gambling or need help. The support team speaks seven languages.
For account or gambling issues, you can reach the support team directly. This is an information site; for direct assistance, contact Joker Casino itself.
- Email: [email protected]
- Live chat available 24/7
- Respond to document verification requests within 72 hours (usually faster)
- Support in English, German, Swedish, Finnish, Norwegian, Spanish and Portuguese
FAQ
What should I do if I have a gambling problem?
Contact Joker Casino support or a local gambling addiction organisation in your country. Joker Casino provides tools such as self-exclusion and play limits, but professional help outside the casino is available for serious issues.
How do I set a deposit limit?
Log in, go to My Account > Responsible Gaming > Deposit Control, and enter your desired amount and period. The casino will then restrict your deposits to this amount.
Can I close my account?
Yes. You can close your account by contacting support via the contact form or live chat. You can also request a time-out for a specific period, after which the account will automatically reopen.
How long does document verification take?
72 hours. Joker Casino checks each document manually. You will receive an email notification once your documents have been verified.
What is a Reality Check?
A Reality Check is a pop-up reminder that appears every hour while you play, so you can assess your play time. This helps you stay aware of your activity.
